Legal

Terms of service

The agreement between you and Digital Two, in plain English. No minimum term, and your domain name is always yours to take.

Last updated: 6 October 2026

1. Who we are

Digital Two is a trading name of Leon Neal, based in Leyland, Lancashire (“we”, “us”). “You” means the business or person buying our service. Our service is for businesses, not consumers.

2. What we provide

We design and build a website for you and, for a monthly fee, provide hosting, a domain name, an SSL certificate, support and the edits included in your plan. What each plan includes is set out on our pricing page on the day you order.

3. Price and payment

  • There is no setup fee. Design and build are free.
  • Your first monthly payment is taken when you approve your finished website. We then put it live, and payments continue monthly in advance by Direct Debit or card.
  • We’ll give you at least 30 days’ written notice of any price change. If you don’t accept it, you can cancel.
  • If a payment fails, we’ll tell you and try again. If your account is more than 14 days overdue we may suspend your website until it’s paid, and if it’s more than 30 days overdue we may end the agreement.

4. No minimum term, and how to cancel

There is no minimum term. You can cancel at any time by giving us 30 days’ notice by email. Your service continues, and is charged for, until the end of the notice period. We don’t charge a cancellation fee.

14-day money-back guarantee: if you tell us by email within 14 days of your first payment that you’ve changed your mind, we’ll refund that payment in full and take your website offline. The guarantee applies to your first payment only. If we registered a domain name for you and you’d like to keep it, we’ll transfer it to you once you’ve paid what it cost us to register.

We may end the agreement by giving you 30 days’ notice, or immediately if you seriously breach these terms.

5. Your domain name

  • If we register a domain name for you, we register and renew it on your behalf while you’re a customer, at no extra cost.
  • The domain name is yours. If you leave, we’ll transfer it to you or to a provider you choose. We don’t charge for doing this, although your new provider may charge its own transfer or renewal fee.
  • If you bring your own domain, it stays in your name throughout.

6. Who owns the website

  • Your content: your logo, photos, text and anything else you give us always belong to you.
  • The website design and code: belong to us while you pay monthly, because we built them at no upfront cost.
  • Buying your website: when you cancel, you can buy the website outright for a one-off fee: £495 if you have been a customer for less than 12 months, £395 for 12 to 24 months, and £295 after 24 months. Monthly payments already made are not deducted from this fee. We’ll then give you your website’s files and content, and the right to use them wherever you like. This does not include our underlying templates and tools, which we use across the websites we build.
  • If you don’t buy it, the website is taken offline at the end of your notice period.

7. What we need from you

  • Accurate information about your business.
  • Content that you own or have permission to use. You’re responsible for the content you give us.
  • Nothing unlawful, misleading, offensive or that infringes someone else’s rights. We may refuse or remove content that breaks this rule.

8. Edits and support

Each plan includes a number of small edits per month. A small edit is a change to existing text, prices, opening hours, links or photos that takes us up to 15 minutes. Larger changes, like new pages, new sections or a redesign, are quoted separately before we start. Please send edit requests by email so nothing gets missed. Unused edits don’t roll over.

9. Our promises, and the limits

  • We’ll provide the service with reasonable care and skill.
  • We aim to keep your website online at all times, but we rely on third-party hosting and can’t guarantee it will never be interrupted.
  • We don’t guarantee any particular search engine ranking, number of visitors or amount of business.
  • We’re not liable for loss of profit, loss of business or indirect losses. Our total liability to you is limited to the fees you paid us in the 12 months before the claim.
  • Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t legally be limited.

10. Data protection

We handle personal information as described in our privacy policy. If your website collects personal information from your own customers, for example through a contact form, you are responsible for how you use it.

11. Changes to these terms

We may update these terms. If a change affects you materially, we’ll give you at least 30 days’ notice, and you can cancel if you don’t agree.

12. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

13. Contact

Questions about these terms? Email hello@digitaltwo.co.uk or call 07557 071852.